Terms of Service
HiTiPrinters.com is owned and operated by Southtrend Corp.
By accessing, browsing, or purchasing from HiTiPrinters.com, you agree to be bound by these Terms of Service, including all applicable policies referenced herein. These terms apply to all users of the site, including customers, browsers, vendors, merchants, and contributors of content.
We reserve the right to update, change, or replace any part of these Terms of Service at any time. Continued use of the website following any changes constitutes acceptance of those changes.
1. General
These Terms of Service govern your use of HiTiPrinters.com and your purchase of products sold through this website. If you do not agree to these terms, you should not use the website or place an order.
HiTiPrinters.com sells professional photo printing products, including HiTi photo printers, print media, ribbons, print kits, accessories, bundles, and related items. Products sold on this website are intended for professional, business, commercial, institutional, or specialized photo printing use.
2. Orders and Payment
All orders are subject to acceptance, verification, and product availability. We reserve the right to refuse, cancel, or limit any order at our sole discretion, including orders that appear to be fraudulent, abusive, unusually high-risk, incorrectly priced, unavailable, or in violation of these Terms of Service.
You agree to provide current, complete, and accurate purchase, billing, shipping, and account information for all orders placed on our website.
We may contact you to verify order details, billing information, shipping information, or payment information before processing or shipping an order. Failure to provide requested verification may result in order cancellation.
Prices, product availability, promotions, and product information are subject to change without notice.
3. Product Information and Compatibility
We make reasonable efforts to provide accurate product descriptions, images, specifications, compatibility information, and availability information. However, we do not guarantee that all product descriptions, images, pricing, specifications, or other content on the website will be error-free, complete, current, or exact.
Product images may be for illustration purposes only. Packaging, accessories, product appearance, included items, software, specifications, or manufacturer details may vary.
The customer is responsible for confirming product compatibility before purchase, including but not limited to printer model, media size, ribbon or print kit compatibility, operating system requirements, software requirements, electrical requirements, print size, intended use, and workflow requirements.
4. Shipping and Delivery Policy
Once an order has been shipped and accepted by the carrier, responsibility for the shipment transfers to the customer, unless otherwise required by applicable law. We are not responsible for loss, damage, theft, misdelivery, or delays caused by the carrier during transit.
For added protection, customers may choose to purchase shipping insurance at checkout, where available.
We are not responsible for claims of non-receipt when the carrier’s tracking information confirms that the order was delivered to the shipping address provided by the customer. For shipments sent with signature confirmation, the carrier’s delivery confirmation and recorded signature constitute proof of delivery and fulfillment of the order.
For high-value orders, we may require signature confirmation upon delivery. In such cases, delivery confirmation provided by the carrier is considered final.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, additional charges, lost packages, or delivery issues caused by incorrect, incomplete, or undeliverable addresses provided by the customer.
5. Delivery Issues, Claims, and Investigations
If a delivery issue is reported, the customer may be responsible for contacting the carrier directly to initiate any delivery investigation or claim. We will cooperate with the carrier or relevant authorities and provide available documentation, including proof of shipment, tracking information, delivery confirmation, and shipment records.
If the customer believes an order was stolen after confirmed delivery, the customer may choose to file a police report. Theft of delivered merchandise is treated seriously under applicable law, and carriers may work with law enforcement authorities during investigations.
6. Risk of Loss and Title
Title to and risk of loss for items pass to the customer upon acceptance of the shipment by the carrier, unless otherwise required by applicable law.
7. Returns, Refunds, and Cancellations
Returns and refunds are governed by our Return and Refund Policy. By placing an order on HiTiPrinters.com, you agree to the terms of our Return and Refund Policy.
Orders that have already been processed, packed, or shipped may not be eligible for cancellation.
Refunds or replacements will not be issued for orders marked as delivered by the carrier, including deliveries confirmed by signature, except where required by applicable law or when otherwise approved by HiTiPrinters.com.
8. Chargebacks and Payment Disputes
Customers agree to contact us directly to attempt to resolve any order, delivery, billing, return, or product issue before initiating a chargeback or payment dispute.
Any attempt to initiate a chargeback for an order confirmed as delivered may be contested by us using carrier documentation, delivery confirmation, signature records, order records, communication records, and any other relevant documentation.
We reserve the right to dispute chargebacks that we believe are invalid, abusive, fraudulent, or inconsistent with these Terms of Service or our posted policies.
9. Fraud Prevention
We reserve the right to investigate and report suspected fraudulent activity, including but not limited to false claims of non-receipt, abuse of chargeback processes, unauthorized payment activity, misuse of payment methods, suspicious order patterns, false identity information, or attempted return abuse.
We may share relevant transaction, payment, delivery, and order information with payment processors, carriers, financial institutions, fraud prevention services, and authorities as required or permitted by law.
10. Manufacturer Warranties and Product Support
Many products sold by HiTiPrinters.com include a manufacturer’s limited warranty. Manufacturer warranties, when applicable, are provided by the manufacturer and are subject to the manufacturer’s warranty terms, conditions, limitations, approval process, and service procedures.
HiTiPrinters.com may assist customers with product support guidance, warranty direction, or manufacturer contact information when appropriate. However, technical evaluation, warranty approval, repair, replacement, or exchange authorization may be determined by the manufacturer.
HiTiPrinters.com is not responsible for manufacturer warranty decisions, manufacturer service delays, software limitations, driver limitations, compatibility issues, or product performance issues caused by improper setup, incorrect media, incorrect usage, third-party software, incompatible systems, or failure to follow manufacturer instructions.
11. Prohibited Uses
You may not use this website or any products purchased through this website for any unlawful purpose or in violation of any applicable laws, regulations, or third-party rights.
You agree not to misuse the website, interfere with website security, attempt unauthorized access, submit false information, engage in fraudulent activity, or use the website in a way that could damage, disable, or impair its operation.
12. Limitation of Liability
To the fullest extent permitted by law, Southtrend Corp., HiTiPrinters.com, and their owners, employees, representatives, affiliates, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, consequential, or business-related damages arising from the use of our website or products.
This includes, but is not limited to, lost profits, lost business opportunities, event cancellations, job delays, production delays, loss of data, loss of use, delivery issues beyond our control, software issues, compatibility issues, or downtime.
Our total liability for any claim related to an order shall not exceed the amount paid by the customer for the specific product or order giving rise to the claim, except where otherwise required by applicable law.
13. Errors, Inaccuracies, and Omissions
Occasionally there may be information on our website that contains typographical errors, inaccuracies, omissions, pricing errors, product availability errors, shipping errors, or product description errors.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate at any time, including after an order has been submitted.
14. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the State of Florida, without regard to conflict of law principles.
Any legal action, claim, or proceeding arising out of or relating to these Terms of Service, the use of this website, or any purchase made through the website shall be brought exclusively in the state or federal courts located in Miami-Dade County, Florida.
You hereby consent to the personal jurisdiction and venue of such courts and waive any objection based on inconvenient forum or lack of jurisdiction.
15. Contact Information
Questions about these Terms of Service should be sent to:
Southtrend Corp.
20165 NE 16th Place
Miami, FL 33179
Email: info@eventprinters.com
Phone: 305-653-0037